Encompass Health Careers
Program Manager - Patient Experience
Program Manager for Patient Experience will be an advocate for all patients addressing needs, concerns, following-up on discharged patients, overseeing Volunteers, conducting admission and discharge education classes and overseeing our patient ambassador program.
With guidance from the CEO or director, and some independent judgment, the Program Manager coordinates and supervises all aspects of a program which includes operations and patient care provided by the program, in accordance with current applicable federal, state, and local standards, regulations, and guidelines to assure that the highest degree of quality care is rendered at all times. In addition, the Program Manager:
- Requires effective supervisory skills along with good communication skills for interdepartmental relationships.
- Staffs and schedules to provide adequate coverage for patient services provided by the program
- Communicates the program in the hospital meetings
- Assists with the preparation and monitoring of financial and budgeting concerns for the program
- Maintains open and on-going communication with the hospital departments to ensure patient, staff, and business needs are met.
The Program Manager assists in creating an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the operation of the department, measurement, assessment and continuous improvement of the department's performance. This position will support cultural diversity by ensuring that the delivery of quality, equitable and culturally competent patient-centered care is provided; promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity; and ensuring that cultural diversity and sensitivity training is part of new employee orientation on an on-going basis to meet the needs of the patient population served in the hospital.
License or Certification: - As required by the state requirements for the program or the discipline. Education, Training and Experience - Bachelor's degree or higher is recommended - Minimum three years of healthcare experience with some supervisory experience. Machines, Equipment Used: - General office equipment such as telephone, copy machine, fax machine, calculator, computer. Physical Requirements: - Good visual acuity and ability to communicate. - Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds of medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements. Compliance: - Adheres to the company's Standards of Business Conduct. - Maintains current licensure and/or certifications, if applicable. Skills and Abilities: - Ability to speak, read, write, and communicate effectively. - Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner. - Ability to work independently without supervision. Environmental Conditions: - Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure. - Exposure or potential exposure to blood and body fluids may be required. - Handicapped accessible. - May work under stressful circumstances at times. Proficiency or Productivity Standards: - Meets established attendance standards. - Adheres to hospital/department dress code including wearing ID badge. - May be required to work weekdays and/or weekends, evenings and or night shifts if needed to meet deadlines. - May be required to work on religious and/or legal holidays on scheduled days/shifts. - Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster. - May be required to stay after workday to assist after a disaster situation until relief arrives. - May be required to perform other duties as assigned by supervisor.
Address: 10301 Jeffreys Street, Henderson 89052
Shift: Day Job
Job ID: 1913979