Application Support Specialist I

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Job Description

IT Support Specialist is an entry level position responsible for supporting one of the following functions: 
 - General IT Support
 - Revenue Cycle Systems
 - ERP (PeopleSoft)
 - Web Applications 
 - Identity Management
IT Support Specialists are responsible for responding to level 1 through level 3 incidents, communicating with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions.


Job Code: 100718

License or Certification:
 - Valid state driver's license
Total Education, Vocational Training and Experience:
 - Associates Degree or Undergraduate degree recommended
 - Entry level to 3 years of experience
 - Technical certification (e.g., Microsoft Office Specialist, Microsoft Certified IT Professional, PeopleSoft People Tools Certification, Microsoft Certified Engineer, CompTIA A+, etc) is preferred but not required
Familiar with:
 - Executing standard troubleshooting procedures
 - Providing support services to end users
 - Tracking and reporting defects and issues
 - Documenting issues and resolutions
 - Troubleshooting basic IT infrastructure and application components
Familiar with regulatory compliance:
 - HIPAA
 - Privacy and Security
IT Support Specialist requirements:
IT Support Specialists will have experience in supporting one or more of the following:
 - Medium complexity applications.
 - Desktop hardware and software support.
 - Troubleshoot PCs (both laptop, desktops and tablets)
 - Telephone, fax and other networked equipment.
IT Support specialists will have experience with one or more of the following:
 - Health care provider revenue cycle, clinical and other applications
 - Corporate systems and applications such as Peoplesoft Financials or Hyperion Business Intelligence applications
 - Escalating unresolved issues to proper personnel
 - Providing senior-level end-user support and status for urgent or complicated issues
 - Working and documenting activities in a Remedy Incident tracking system
Revenue Cycle Support Specialist requirements:
Revenue cycle support specialists will have prerequisite functional knowledge in supporting one or more of the following revenue type applications:
 - Interfacing to and from PAS-Patient Accounting Systems
 - PAS-Patient Accounting Systems
 - Third Party Billing/Revenue Clearing House
 - Pharmacy Systems
 - Clinical
 - Home Health
Revenue cycle support specialists will have prerequisite Health Care industry knowledge in one or more of the following:
 - Medical billing
 - Health care provider revenue cycle
 - Clinical coding
 - Financial management
ERP Support Specialist requirements:
ERP support specialists will have prerequisite technical knowledge supporting one or more of the following types of applications: 
 - PeopleSoft Financials / HRMS
 - Smartsystem / Procurement
 - Human Resource Management Systems
 - Database Query Oracle, MS SQL
- Data Warehousing
ERP support specialists will have prerequisite functional knowledge in one or more of the following areas:
 - Financial management
 - General ledger
 - Procurement
 - Financial reporting
 - HR
Web Development Support Specialist requirements:
Web development support specialists will have prerequisite functional knowledge in supporting one or more of the following technologies:
 - .NET development
 - C#
 - JavaScript
 - HTML
 - XML
 - SQL
 - Microsoft SharePoint
 - Wireless technology
Identity Management Support Specialist requirements:
Identity management support specialists will have prerequisite functional knowledge in supporting one or more of the following areas:
 - User management
 - User ID, password and applications access provisioning
 - Information security
 - Application security
 - Network security
 - Data security
 - Access management
 - Active directory
 - User and group roles



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Schedule: Full-time
Job ID: 2015783