Ancillary Clinical Service Analyst

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Job Description

The Ancillary Clinical Services Analyst provides support for configuration, design, implementation and troubleshooting for clinical applications. Maintains the clinical information system, lab/ancillary clinical interfaces and assigned projects. This includes participating in all project roll out phases including onsite assessments, designing, building, testing, training and supporting end users. This position develops a comprehensive understanding of the application functionality, reporting capabilities, interfacing and integration associated with clinical applications assigned. The Ancillary Clinical Services Analyst is able to effectively engage with end users to train, analyze workflows, optimize user experience and promote adoption.

How you will contribute: 

  • Responsible for design and build of orderables/results/assays, service resource hierarchy, and ESH for both RLI and orders/results interfaces (Pathnet and Powerchart).
  • Responsible for detailed build including caresets, codeset filtering, custom codesets, and OEFs and aliasing.
  • Responsible for build, troubleshooting and maintenance of Pathnet functions to support onsite labs and RLI sites including Pathnet reports, QC Maintenance, TATMonitor, MDI audit and server status.
  • Assists with interface troubleshooting to identify issues and fix simple issues such as missing aliases for lab, radiology, and dietary interfaces.
  • Works with other team members to support partner changes, upgrades and cutovers.
  • Works in IT1000 to support Roche products and ongoing projects.
  • Trains end users and provides Go Live support.
  • Performs workflow assessments and completes DCWs on time to facilitate design processes.
    • Performs comprehensive testing of the clinical systems in both Prod and non-Prod environments.
    • Documents all activities and reports findings.
  • Participates in system upgrade activities.
    • Reviews and designs new functionality available, testing, and training.
  • Resolves clinical process and content issues associated with the clinical system implementation.
  • Serves a subject matter expert on the clinical system recommendations, processes, and content.
  • Understands and teaches clinical reporting solutions and options.
  • Contributes to needs analyses, uses design tools and develops training materials.
  • Leads and plans site education.
  • Participates in on-call rotation to provide ongoing support to end users.
  • Guides clinicians in solution demonstrations, design sessions, and end user training.
    • Effectively transfers knowledge to end users.
  • Serves as primary contact in the change management process for changes, testing and delivery.
  • Gathers data on performance metrics to facilitate review of system effectiveness/efficiency.
  • Takes the initiative to advance knowledge of solutions/applications.
  • Organizes, plans, and manages time effectively to complete assignments.
    • Demonstrates flexibility in transitioning between assigned task/duties including ACE IT Implementation, project work, end user training, design/development testing, troubleshooting, analysis of system adoption/use.
  • Promotes mutual support among colleagues and emphasizes knowledge sharing and success of the team.


Job Code:101429

License or Certification:

  • Active clinical license preferred.

Minimum Qualifications:

  • AS or BS in Microbiology, Nursing, Medical Laboratory Science or related field; BS preferred.
  • 2-5 years experience as LIS analyst in a facility or with a vendor. Rehab experience preferred
  • Experience working in Electronic Health Record environment is preferred.
  • Experience in accessing workflow effectively (preferred understanding of rehabilitation workflow).
  • One to three years of experience implementing an EMR in an inpatient or ambulatory care setting
  • Experience in complex healthcare technology implementations or experience a plus.

Machines, Equipment Used:

  • General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.
  • Microsoft Office software, to include Outlook, Word, and Excel.

Physical Requirements:

  • Visual acuity, speech recognition, speech clarity.
  • Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients.  Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.
  • Ability to reach, stoop, bend, kneel and crouch.

Skills and Abilities:

  • Oral communication, written communication, fluency in English, active listening.
  • Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.
  • Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
  • Ability to work independently without constant supervision.
  • Ability to travel up to 80% of the time.
  • Strong interpersonal and verbal communication skills, ability to engage staff collaboratively at all levels.
  • Strong organization skills with an ability to work independently to complete projects.
  • Excellent writing and presentation skills; listening, analytical and problem solving skills.
  • Excellent quantitative data analysis and proficiency with relevant software (Excel, PowerPoint, Word, Access).
  • Must possess skills in project management, business and clinical process redesign.

Environmental Conditions:

  • Indoor, temperature controlled, smoke-free environment.
  • Handicapped accessible.
  • May work under stressful circumstances at times.

Proficiency or Productivity Standards:

  • Has regular, reliable, and predictable attendance and punctuality.
  • Adheres to dress code including wearing ID badge.
  • Adheres to Standards of Business Conduct.
  • May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
  • May be required to work on religious and/or legal holidays on scheduled days/shifts.
  • May be required to perform other duties as assigned by supervisor.
  • This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

Address: 9001 Liberty Parkway, Birmingham 35242
Schedule: Full-time
Job ID: 2119244