Application Support Specialist II- Revenue Cycle Systems

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Job Description

The Application Support Specialist II is responsible for supporting and/or managing Revenue Cycle System Applications. This role will be responsible for responding to level 1 through level 3 incidents, communicating with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions.

Job Code: 100719


License or Certification:
 - Valid state driver's license
Total Education, Vocational Training and Experience:
 - Associates Degree or Undergraduate degree recommended
 - Minimum 5 years of experience
 - Technical certification (e.g., Microsoft Office Specialist, Microsoft Certified IT Professional, PeopleSoft People Tools Certification, Microsoft Certified Engineer, CompTIA A+, etc) is preferred but not required
Familiar with:
 - Executing standard troubleshooting procedures
 - Providing support services to end users
 - Tracking and reporting defects and issues
 - Documenting issues and resolutions
 - Troubleshooting basic IT infrastructure and application components
Familiar with regulatory compliance:
 - Privacy and Security
IT Support Specialist requirements:
IT Support Specialists will have experience in supporting one or more of the following:
 - Medium complexity applications.
 - Desktop hardware and software support.
-  Troubleshoot PCs (both laptop, desktops and tablets)
 - Telephone, fax and other networked equipment.
IT Support specialists will have experience with one or more of the following:
 - Health care provider revenue cycle, clinical and other applications
 - Corporate systems and applications such as Peoplesoft Financials or Hyperion Business Intelligence applications
 - Escalating unresolved issues to proper personnel
 - Providing senior-level end-user support and status for urgent or complicated issues
 - Working and documenting activities in a Remedy Incident tracking system
Revenue Cycle Support Specialist requirements:
Revenue cycle support specialists will have prerequisite functional knowledge in supporting one or more of the following revenue type applications:
 - Interfacing to and from PAS-Patient Accounting Systems
 - PAS-Patient Accounting Systems
 - Third Party Billing/Revenue Clearing House
 - Pharmacy Systems
 - Clinical
 - Home Health
Revenue cycle support specialists will have prerequisite Health Care industry knowledge in one or more of the following:
 - Medical billing
 - Health care provider revenue cycle
 - Clinical coding
 - Financial management
ERP Support Specialist requirements:
ERP support specialists will have prerequisite technical knowledge supporting one or more of the following types of applications: 
 - PeopleSoft Financials / HRMS
 - Smartsystem / Procurement
 - Human Resource Management Systems
 - Database Query ¿ Oracle, MS SQL
 - Data Warehousing
ERP support specialists will have prerequisite functional knowledge in one or more of the following areas:
 - Financial management
 - General ledger
 - Procurement
 - Financial reporting
 - HR
Web Development Support Specialist requirements:
Web development support specialists will have prerequisite functional knowledge in supporting one or more of the following technologies:
 - .NET development
 - C#
 - JavaScript
 - XML
 - SQL
-  Microsoft SharePoint
 - Wireless technology
Identity Management Support Specialist requirements:
Identity management support specialists will have prerequisite functional knowledge in supporting one or more of the following areas:
 - User management
 - User ID, password and applications access provisioning
 - Information security
 - Application security
 - Network security
 - Data security
 - Access management
 - Active directory
 - User and group roles
Machines, Equipment Used:
 - General office equipment such as telephone, copy machine, fax machine, calculator, computer
Physical Requirements:
 - Ability to lift a minimum of 30 pounds and ability push/pull a minimum of 30 pounds.  Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.
Skills and Abilities:
 - Ability to speak, read, write and comprehend English.
 - Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
 - Ability to communicate effectively in both writing and verbal arenas as well as via email.
 - Ability to work independently without supervision.
Environmental Conditions:
 - Indoor, temperature controlled, smoke-free environment
 - Handicapped accessibility
 - May work under stressful circumstances at times
Proficiency or Productivity Standards:
 - May be required to work weekdays and/or weekends, evenings and or night shifts if needed to meet deadlines
 - May be required to work on religious and/or legal holidays on scheduled days/shifts
 - Will be required to work as necessary during disaster situations, i.e. before, during or after a disaster
 - May be required to stay after workday to assist after a disaster situation until relief arrives
 - Regular attendance and reporting on time to work is a requirement of position
 - May be required to travel

Address: ,
Schedule: Full-time
Job ID: 2121642