Patient Account Representative

Job Description

About Us:

As a national leader in post-acute care, Encompass Health (NYSE: EHC) offers facility-based patient care through its network of inpatient rehabilitation hospitals. With a national footprint that spans 153 hospitals in 36 states and Puerto Rico, the Company is committed to delivering high-quality, cost-effective rehabilitation. Encompass Health has been ranked by Modern Healthcare as a Best Place to Work.


  • Enjoy competitive compensation and benefits that start day one of employment, including:  affordable medical, dental and vision plans provided to meet the needs of employees and their families.
  • Generous paid time off that increases with tenure.
  • Tuition reimbursement and continuing education opportunities.
  • An employee assistance program for counseling and mental health needs.
  • Company-matching 401(k) and employee stock-purchase plans.
  • Flexible spending and health savings accounts.
  • Introductory 3 week training period
  • Cross-training opportunities available
  • Internal growth and advancement
  • All PAR(s) are onsite for a 3 week training period and then, if they are meeting expectations they are able to work remote, onsite or a combination of hybrid work schedule.
    • If remote, all PAR(s) must be available to come onsite periodically for training, team building exercises or other business needs as they arise.
  • Flexibility of schedule based on position, team assignment and training.
    • Available schedules are Monday thru Friday:
      • 7:45 am to 4:15 pm
      • 8:00 am to 4:30 pm
      • 8:30 am to 5:00 pm
      • 9:00 am to 5:30 pm
      • 9:30 am to 6:00 pm

All employees must reside within 100-mile radius of our location at 16680 Balance Cove, Land O’ Lakes, FL  34638.

Position details:
The Patient Account Representative is responsible for all billing, collections and account reconciliation for any and all assigned accounts.
Job Code: 100087


License or Certification:

- None

Education, Training and Years of Experience:

- High School Degree or GED preferred

- Preferred 2 years previous business office billing and collection experience

- Knowledge of UB, 1500 claim forms, CPT codes, HCPC codes and ICD-9 codes

- Strong third party payor knowledge

- Working knowledge of Excel

Machines, Equipment Used:

- General office equipment such as telephone, copy machine, fax machine, calculator, computer.

Physical Requirements:

- Good visual acuity and ability to communicate.

- Ability to lift a minimum of 30 pounds and ability push/pull a minimum of 50 pounds.  Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.

- Ability to withstand prolonged standing and walking.

- Ability to reach, stoop, bend, kneel, and crouch are required for patient care functions and in setting up and monitoring equipment.


- Adheres to the company's Standards of Business Conduct.

- Maintains current licensure and/or certifications, if applicable.

Skills and Abilities:

- Ability to speak, read, write, and communicate effectively.

- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

- Ability to work independently without supervision.

Environmental Conditions:

- Indoor, temperature controlled, smoke-free environment.  Occasional outdoor exposure.

- Exposure or potential exposure to blood and body fluids may be required.

- Handicapped accessible.

- May work under stressful circumstances at times.

Proficiency or Productivity Standards:

- Meets established attendance standards.

- Adheres to hospital/department dress code including wearing ID badge.

- May be required to work weekdays and/or weekends, evenings and or night shifts if needed to meet deadlines. 

- May be required to work on religious and/or legal holidays on scheduled days/shifts.

- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.

- May be required to stay after workday to assist after a disaster situation until relief arrives.

- May be required to perform other duties as assigned by supervisor.

Address: 16680 Balance Cove, Land O' Lakes 34638
Shift: Day Job
Schedule: Full-time
Job ID: 2233510