Revenue Cycle Application Support Specialist, Senior

Job Description

Position Purpose:

The Revenue Cycle Application Support Specialist, Senior will perform all of the functions of an entry-level support specialist and will be responsible for leading complex defect resolution and ensuring regulatory compliance.

Responsibilities & Tasks:

  • Responds to level 1 through level 3 incidents.
  • Communicates with end users.
  • Assists employees with technical troubleshooting.
  • Troubleshoots various applications.
  • Follows standard support procedures.
  • Determines and documents issues and resolutions.
  • Understands and utilizes the company resource structure.

***This position is fully remote and some travel may be required. 


Revenue Cycle Application Support Specialist, Senior requirements:

  • Revenue cycle support specialists will have prerequisite functional knowledge in supporting or supervising one or more of the following revenue type applications:
    • Interfacing to and from PAS-Patient Accounting Systems
    • PAS-Patient Accounting Systems
    • Third Party Billing/Revenue Clearing House
    • Pharmacy Systems
    • Clinical
    • Home Health
  • Revenue cycle support specialists will have prerequisite Health Care industry expertise in one or more of the following:
    • Medical billing
    • Health care provider revenue cycle
    • Clinical coding
    • Financial management

 Minimum Qualifications:

  • High School diploma or equivalent required.
  • Associate Degree or Undergraduate degree recommended.
  • Minimum 10 years of experience.
  • Technical certification (e.g., Microsoft Office Specialist, Microsoft Certified IT Professional, PeopleSoft People Tools Certification, Microsoft Certified Engineer, CompTIA A+, etc) is preferred but not required.
  • Experience in:
    • Executing standard troubleshooting procedures
    • Providing support services to end users     
    • Tracking and reporting defects and issues
    • Documenting issues and resolutions
    • Troubleshooting basic IT infrastructure and application components
  • Expertise with regulatory compliance:
    • HIPAA
    • Privacy and Security

About Us:

As a national leader in post-acute care, Encompass Health (NYSE: EHC) offers facility-based patient care through its network of inpatient rehabilitation hospitals. With a national footprint that spans 153 hospitals in 36 states and Puerto Rico, the Company is committed to delivering high-quality, cost-effective rehabilitation. Encompass Health has been ranked by Modern Healthcare as a Best Place to Work, and our Home Office is consistently rated a Best Place to Work by the Birmingham Business Journal.


Enjoy competitive compensation and benefits that start day one of employment, including:

  • Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.
  • Generous paid time off that increases with tenure.
  • Tuition reimbursement and continuing education opportunities.
  • An employee assistance program for counseling and mental health needs.
  • Company-matching 401(k) and employee stock-purchase plans.
  • Flexible spending and health savings accounts.


Address: ,
Schedule: Full-time
Job ID: 2234056