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Technical Desktop Support Analyst

Job Description

Division: Home Office

Hours: Monday - Friday, 8:00am - 5:00pm

Location: This position can sit at one of our corporate offices in Dallas, TX, Augusta, GA, or Hattiesburg, MS.


Are you in search of a new career opportunity where you are the connection? If so, now is the time to choose Encompass Health as your employer. The Home Health & Hospice division of Encompass Health is hiring!

 

As a national leader across home health, hospice, and inpatient rehabilitation hospitals, Encompass Health is consistently ranked as a top best-place-to-work in the communities we serve. Our philosophy of delivering a better way to care exemplifies our commitment to quality, compassionate care for our patients, all while fostering a unique culture that is compassionate and collaborative.

  • Encompass Health’s enterprising model of the continuum of care for post-acute services sets the standards for excellence. This is evident throughout all of our care settings and office locations, as we maintain a workplace that is stable, ethical, and supportive.
  • At Encompass Health, we continually invest in employees to assist in them achieving personal goals and make meaningful, measurable differences in the lives of their patients.

Ever-mindful of the need for employees to care for themselves and their families, Encompass Health offers benefits that encourage lifestyle choices that keep you healthy and happy. Subject to employee eligibility, some benefits, tools, and resources include:

  • Generous time off with pay for full-time employees
  • Continuing education opportunities
  • Scholarship program for employees and their children
  • Matching 401(k) plan for all employees
  • Comprehensive insurance plans for medical, dental, and vision coverage for full-time employees
  • Supplemental insurance policies for life, disability, as well as critical illness, hospital indemnity and accident insurance plans for full-time employees
  • Flexible spending account plans for full-time employees
  • Minimum essential coverage health insurance plan for all employees
  • Electronic medical records & mobile devices for all clinicians

Responsibilities

Encompass Health - Home Health & Hospice is searching for a Technical Support Analyst (desktop support) to join our growing and dynamic IT team. This is a full time opportunity, with comprehensive benefits, that will potentially require up to 25%-50% travel (may include overnight).

 

Responsibilities: 

  • Setup, maintain and support computer hardware, software, networks and telephone systems/VOIP at assigned office.
    • All computers, printers and networks setup using accepted standard configuration.
    • Coordinate the installation, maintenance and support of telephone systems/VOIP.
    • Support end users via telephone or remote support tools.
    • Identify issues and determine resolution process.
  • Coordinate and manage technical projects associated with branch office acquisitions, consolidations and relocations.
  • Maintain detailed inventory and documentation of all systems. This may include, but is not limited to, computer systems, internet service, facility network diagrams, eFax and document management systems, office equipment, telephone lines/VOIP, telephone systems, and copiers.
  • Meet customer service requirements by monitoring and managing the support queue throughout each business day.
  • Be able to support other IT related jobs at basic levels, as needed.

Qualifications

The right person for this role will be a self-starter with exceptional customer service skills. 

  • Associate’s degree from technical school or at least 3 years of related work experience is required. Bachelor’s degree in computer science or information technology is highly preferred.
  • Experience managing small to medium-sized technology projects
  • Experience and working knowledge of computer hardware, software, networking and telephone systems/VOIP.
  • Must have customer support experience, including support of end-users, and experience with inventory tracking.
  • Experience with direct hands-on desktop support (i.e. imaging, hardware/software installs/updates, etc.).
  • Strong problem determination and problem resolution skillset.

Requirements:

  • Must possess a valid state driver's license and automobile liability insurance
  • Must be willing to travel 25-50% of the time; overnight travel by air or personal vehicle
  • Occasional evening and weekend work may be required as job duties and business operations demand