Reimbursement Coordinator - Medicare Billing & Collections

Job Description

Division: Home Office

Hours: Monday - Friday, 8:00am - 5:00pm 

Location: 6688 N. Central Expressway, Dallas, TX 75206 


*Employee will need to be office based for the first 90 days of employment. Once fully trained, employee will be able to choose either a 2 or 3 day hybrid schedule.

Are you in search of a new career opportunity where you are the connection? If so, now is the time to choose Encompass Health as your employer. The Home Health & Hospice division of Encompass Health is hiring!


Ever-mindful of the need for employees to care for themselves and their families, Encompass Health offers benefits that encourage lifestyle choices that keep you healthy and happy. Subject to employee eligibility, some benefits, tools, and resources include:

  • Generous time off with pay for full-time employees
  • Continuing education opportunities
  • Scholarship program for employees and their children
  • Matching 401(k) plan for all employees
  • Comprehensive insurance plans for medical, dental, and vision coverage for full-time employees
  • Supplemental insurance policies for life, disability, as well as critical illness, hospital indemnity and accident insurance plans for full-time employees
  • Flexible spending account plans for full-time employees
  • Minimum essential coverage health insurance plan for all employees
  • Electronic medical records & mobile devices for all clinicians


Encompass Health - Home Health & Hospice is searching for a Reimbursement Coordinator / Medicare Billing & Collections specialist to join our Medicare, home health billing team in Dallas, TX.


The Reimbursement Coordinator / Medicare Billing & Collections specialist is responsible for collecting and managing account payments. This position is responsible for submitting claims and following up with insurance companies for payment fulfillment. This position will:

  • Complete billing tasks daily; ensure minimal write off of reimbursement dollars.

  • Monitor and maintain assigned accounts.

  • Research, correct, and resubmit rejected, denied, and returned claims timely.

  • Prepares appeals to denied claims.

  • Answer questions timely and accurately; from patients, branch staff, and insurance companies.

  • Resolve patient-billing issues and assess accounts receivable delinquencies.

  • Interpret and process explanation of benefits.

  • Mark outbound calls; maintain professionalism and customer service.

  • Provide timely follow-up.

  • Review and submit account adjustments, balance write offs, and account reconciliations.

  • Identify issues attributing to account delinquency; review with billing leadership appropriately.

  • Reduce delinquency for assigned accounts.

  • Identify and communicating denials and short pay trends. 


Education and Experience:

  • Must have a high school diploma or equivalent.
  • Must have demonstrated competency with computers, including advanced typing skills.
  • Previous experience in Medicare billing and Medicare collections is strongly preferred.


  • Must be well organized and detail oriented with a desire and ability to maintain excellent records.
  • Must be able to multi-task and problem-solve in a high volume, interactive environment while maintaining a professional and friendly demeanor.
  • Must be adept at communicating with a broad range of individuals and possess excellent customer service skills.
  • Must be able to work cooperatively with a diverse group of peers and customers.
  • Must be capable of prioritizing and handling multiple tasks simultaneously.
  • Must be self-motivated and possess a high standard of professional ethics.

Requirements: Must possess a valid state driver license. Must maintain automobile liability insurance as required by law.