Back

IT Customer Service Specialist

Job Description

Division: Home Office

Encompass Health’s home health & hospice services are now Enhabit Home Health & Hospice. We remain committed to delivering a better way to care for our patients and their loved ones, helping them achieve their specific care goals in the comfort and safety of their own homes. As one of the largest Medicare-certified home health and hospice providers in the nation, we continue to set the industry standard for superior home-based care.


Enhabit Home Health & Hospice is searching for an IT Customer Service Specialist (help desk support) to join our team in Dallas, TX. 

 

Location: 6688 North Central Expwy, Dallas, TX 75206

Hours: Monday-Friday 8:00am-5:00pm, may need to work an occasional Saturday or Sunday

Responsibilities

  • Answer the information technology (IT) customer service phone line throughout each business day
  • Monitor the IT customer service voicemail ticket queue
  • Provide basic support to IT departments, including mobile devices and the installed apps, computers and the installed software, printers, fax machines, and all other hardware
  • Maintain a positive, supportive, and team-centered customer service approach in every interaction

Qualifications

  • Must possess a Bachelor’s degree or a minimum of two years of related work experience.
  • Must have customer support experience answering the phone, including support of end-users.
  • Must have demonstrated experience working with mobile device hardware and software and computer hardware and software.
  • Must be able to communicate effectively and must convey thoughts in a way easily understood.
  • Must have the ability to interact positively with levels of personnel across all functions and must be a self-starter who requires minimum supervision.